Purpose of this notice
This notice explains how PANTUM SOLUTION SDN. BHD. handles personal information collected through pantumsolution.online while selling books/stationery/craft products online.
Information connected to orders
Collected data can include identity/contact details, delivery address, order history, payment confirmation status, courier notes, technical website logs, cookies, and support messages involving title or edition checks, paper/thread condition, moisture damage, packaging condition, and order records.
Business reasons for use
The data is used to complete transactions, dispatch orders, answer enquiries, investigate delivery or product issues, keep proper records, improve website reliability, and protect the store from abuse or fraud.
Service partners
Only necessary details are shared with couriers, payment services, hosting/support providers, analytics services, and legal authorities if required. Customer information is not sold.
Security and retention
We apply reasonable safeguards and keep records only as needed for business, legal, tax, dispute, and security reasons. Internet transmission is never entirely risk-free.
Enquiries
For privacy requests, please contact pantum_solution@outlook.com.