Preparing orders
Orders from pantumsolution.online are normally prepared within 1 to 3 business days, excluding weekends and public holidays. Packed to reduce bending, moisture exposure, loose small parts, and corner damage.
Courier delivery
Standard courier delivery is used unless another method is stated at checkout. Standard courier shipment is free, and estimated delivery is usually 3 to 5 business days after dispatch.
Product-specific checking
Customers should check the parcel and product soon after delivery, especially for title or edition checks, paper/thread condition, moisture damage, packaging condition, and order records. Keep packaging and the shipping label if a delivery claim is needed.
Delivery estimates
Delivery dates are estimates. Courier workload, public holidays, weather, service disruption, address issues, and other events outside our control may cause delays.
Address responsibility
Customers must provide complete and accurate delivery details. PANTUM SOLUTION SDN. BHD. is not responsible for failed delivery caused by incorrect or incomplete information supplied at checkout.
Lost or damaged parcel
If the parcel is missing, delayed, or arrives damaged, contact pantum_solution@outlook.com with the order number and clear supporting evidence so the courier matter can be checked.